Shipping policy

At Heloga Jewellery, we aim to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy for important information:

  1. Processing Time:
    - Order processing typically takes 1-3 business days, excluding weekends and holidays.
    - Customized or personalized items may require additional processing time.

  2. Shipping Methods:
    - We offer various shipping methods, including standard and expedited options.
    - Shipping costs and delivery times will vary depending on your location and selected shipping method.

  3. Order Tracking:
    - Once your order is shipped, we will provide you with a tracking number via email.
    - You can use the tracking number to monitor the progress of your shipment.

  4. International Shipping:
    - We offer international shipping to select countries.
    - Please note that additional customs fees, taxes, or duties may apply, and customers are responsible for any such charges.

  5. Shipping Restrictions:
    - We comply with all applicable shipping regulations and restrictions.
    - However, certain items may be subject to specific shipping restrictions or limitations in certain regions.

  6. Shipping Damage or Loss:
    - In the rare event that your order arrives damaged or is lost during shipping, please contact our customer service team immediately.
    - We will work with you to resolve the issue and arrange for a replacement or refund, as applicable.

  7. Contact Information:
    For any shipping-related inquiries, please contact our customer service team at helogapratas@hotmail.com