Shipping policy

At Heloga Jewellery, we aim to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy for important information:

  1. Processing Time:
    1.1. Order processing typically takes 1-3 business days, excluding weekends and holidays.
    1.2. Customized or personalized items may require additional processing time.

  2. Shipping Methods:
    2.1. We offer various shipping methods, including standard and expedited options.
    2.2. Shipping costs and delivery times will vary depending on your location and selected shipping method.

  3. Order Tracking:
    3.1. Once your order is shipped, we will provide you with a tracking number via email.
    3.2. You can use the tracking number to monitor the progress of your shipment.

  4. International Shipping:
    4.1. We offer international shipping to select countries.
    4.2. Please note that additional customs fees, taxes, or duties may apply, and customers are responsible for any such charges.

  5. Shipping Restrictions:
    5.1. We comply with all applicable shipping regulations and restrictions.
    5.2. However, certain items may be subject to specific shipping restrictions or limitations in certain regions.

  6. Shipping Damage or Loss:
    6.1. In the rare event that your order arrives damaged or is lost during shipping, please contact our customer service team immediately.
    6.2. We will work with you to resolve the issue and arrange for a replacement or refund, as applicable.

  7. Contact Information:
    For any shipping-related inquiries, please contact our customer service team at