Return and refund policy

At Heloga Jewellery, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a straightforward return policy to facilitate the return or exchange of items. Please review the following guidelines:

  1. Returns and Exchanges:
    1.1. You may initiate a return or exchange within 14 days of receiving your order.
    1.2. Items must be unused, in their original condition, and with all original tags and packaging intact.
    1.3. Customized or personalized items are non-returnable, except in the case of manufacturing defects or damage during shipping.

  2. Return Process:
    2.1. To initiate a return or exchange, please contact our customer service team within the 14-day window.
    2.2. Once your request is approved, we will provide you with a return authorization and instructions for returning the item. 2.3. You are responsible for the return shipping costs, except in the case of a defective or damaged product.

  3. Refunds:
    3.1. Refunds will be issued to the original payment method used for the purchase.
    3.2. Please allow up to 14 business days for the refund to be processed after we receive the returned item.

  4. Contact Information:
    For any questions or concerns regarding returns or exchanges, please contact our customer service team at