Return and Exchange Policy

POLICY - Return Policy

At Heloga Jewellery, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a straightforward return policy to facilitate the return or exchange of items. Please review the following guidelines:

  1. Returns and Exchanges:
    1.1. You may initiate a return or exchange within 14 days of receiving your order.
    1.2. Items must be unused, in their original condition, and with all original tags and packaging intact.
    1.3. Customized or personalized items are non-returnable, except in the case of manufacturing defects or damage during shipping.

  2. Return Process:
    2.1. To initiate a return or exchange, please contact our customer service team within the 14-day window.
    2.2. Once your request is approved, we will provide you with a return authorization and instructions for returning the item.
    2.3. You are responsible for the return shipping costs, except in the case of a defective or damaged product.

  3. Refunds:
    3.1. Refunds will be issued to the original payment method used for the purchase.
    3.2. Please allow up to 14 business days for the refund to be processed after we receive the returned item.

  4. Contact Information:
    For any questions or concerns regarding returns or exchanges, please contact our customer service team at

Please note that this return policy is subject to change without prior notice. It is recommended to review the policy before making a purchase.

POLICY - Privacy Policy

At Heloga Jewellery, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described below:

  1. Information Collection:
    1.1. We collect personal information such as your name, email address, shipping address, and payment details when you place an order.
    1.2. We may also collect non-personal information such as your IP address, browser type, and operating system for analytical purposes.

  2. Information Usage:
    2.1. We use your personal information to process your orders, communicate with you, and provide customer support.
    2.2. We may use your email address to send promotional offers, newsletters, and updates, but you can opt out at any time.
    2.3. We do not sell, trade, or share your personal information with third parties, except for purposes related to order fulfillment and legal requirements.

  3. Data Security:
    3.1. We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse.
    3.2. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

  4. Cookie Usage:
    4.1. We use cookies to enhance your browsing experience on our website. You can manage cookie preferences through your browser settings.

  5. Privacy Rights:

  6. 5.1. You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.

  7. Contact Information: For any privacy-related concerns or inquiries, please contact our privacy team at

Please review this Privacy Policy periodically, as it may be updated to reflect any changes in our practices.


Welcome to Heloga Jewellery! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by the following terms:

  1. Account Creation:

  2. 1.1. You may need to create an account to access certain features of our website.

  3. 1.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

  4. Intellectual Property:

  5. 2.1. All content on our website, including text, images, logos, and designs, is the property of Heloga Jewellery and protected by applicable copyright and intellectual property laws.

  6. 2.2. You may not reproduce, distribute, or modify any content from our website without prior written permission.

  7. Product Information:

  8. 3.1. We strive to provide accurate and up-to-date product information on our website.

  9. 3.2. However, we do not guarantee the accuracy, completeness, or reliability of the product descriptions, pricing, or availability.

  10. Prohibited Conduct:

  11. 4.1. You agree not to engage in any activity that may disrupt or interfere with the proper functioning of our website.

  12. 4.2. You may not use our website for any illegal or unauthorized purposes.

  13. Limitation of Liability:

  14. 5.1. Heloga Jewellery and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.

  15. 5.2. We make no warranties or representations about the accuracy or completeness of the content on our website.

  16. Governing Law:

  17. 6.1. These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

  18. Contact Information: For any questions or concerns regarding these Terms of Service, please contact us at

POLICY - Shipping Policy

At Heloga Jewellery, we aim to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy for important information:

  1. Processing Time:

  2. 1.1. Order processing typically takes 1-3 business days, excluding weekends and holidays.

  3. 1.2. Customized or personalized items may require additional processing time.

  4. Shipping Methods:

  5. 2.1. We offer various shipping methods, including standard and expedited options.

  6. 2.2. Shipping costs and delivery times will vary depending on your location and selected shipping method.

  7. Order Tracking:

  8. 3.1. Once your order is shipped, we will provide you with a tracking number via email.

  9. 3.2. You can use the tracking number to monitor the progress of your shipment.

  10. International Shipping:

  11. 4.1. We offer international shipping to select countries.

  12. 4.2. Please note that additional customs fees, taxes, or duties may apply, and customers are responsible for any such charges.

  13. Shipping Restrictions:

  14. 5.1. We comply with all applicable shipping regulations and restrictions.

  15. 5.2. However, certain items may be subject to specific shipping restrictions or limitations in certain regions.

  16. Shipping Damage or Loss:

  17. 6.1. In the rare event that your order arrives damaged or is lost during shipping, please contact our customer service team immediately.

  18. 6.2. We will work with you to resolve the issue and arrange for a replacement or refund, as applicable.

  19. Contact Information: For any shipping-related inquiries, please contact our customer service team at

INFORMATION - Contact Information

For any questions, concerns, or inquiries, please feel free to reach out to us:

Heloga Jewellery
Address:Harrow View HA1 1 RG, London - UK

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